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Returns Policy

Do you want to return something? No problem!

If you are not entirely satisfied with your purchase or the item is not to your taste, you can simply return them to us within 14 days of despatch in their original, saleable condition with a returns note stating the reason for return.

When trying on items, please ensure that they are not kept in contact with anything that may mark or add a scent to them such as drinks, perfume, deodorant and cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.

Please allow up to 10 working days from our receipt of your returns for us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If there is a problem with issuing a refund to your card, our customer service team will contact you.

What happens if i return my order after the 14 days?

If an order is returned outside of the 14 day policy (excluding orders sent to addresses outside of the UK and returns under the Distance Selling Regulations) the amount will be refunded back onto a credit voucher rather than your original method of payment. Vanilla Credit vouchers can be redeemed on the vanilla website, and in our Vanilla store.

You can return any non-sale item for a refund, or you can exchange it for a different size or colour within 14 days of receiving your original order. Just email us with your requirements and your order number.

We want you to be 100% happy with your purchase but if you are not we are more than happy to accept your return for a full refund minus the original cost of delivery or a free of charge exchange.

Any item purchased in the Sale we can offer you an exchange.

All goods will be inspected on return.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

We are not responsible for any items that are returned to us by mistake.

We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.