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Privacy Policy

What kind of information we collect and why

When you shop or register with us, we collect information such as your name, postal and e-mail addresses, contact details and, if you place an order, your credit card details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfill the orders you place with us.

We keep a record of your purchases with us to help us learn more about your shopping preferences. This enables us to send you the most relevant offers and also means we can deal quickly with any problems you may experience with your order.

We keep a record of any e-mail correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.

How we use your personal details

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.

We use your personal information to:

Process your order, send you confirmation of your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.

Provide you with information about the products we offer including sales, special offers etc. Analyse customers' shopping habits and preferences for research purposes.

The only instance in which we may share some of your data is with agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.

We NEVER pass on your email address or postal address on to any 3rd parties without your permission.

We NEVER pass on credit card details to anyone.

How do I change or delete my information?

If you wish to change your personal information (eg address, contact information) please email vanilla-clothing@hotmail.co.uk Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us.

If you do not wish to receive any further email messages from us please email vanilla-clothing@hotmail.co.uk